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Service Evaluation-nxtConcepts

Thank you for participating in this evaluation. Your candid evaluation of nxtConcepts' services is invaluable and much appreciated. We are constantly working to improve our quality of service to be able to provide more value to you. The following questions have been designed to define what is working or not working related to your marketing campaign and to give you a chance to measure our performance.

PARTICIPANT INSTRUCTIONS:
(Completion is estimated at 10-15 minutes)

For multiple-choice questions, use your mouse to click the radio button next to your selection or, if selections are in a dropdown menu, click directly on the menu item to highlight it as your choice.

For "open comment" questions, use your computer keyboard to type in your comments in the open rectangle box. After completing this questionnaire, click on the "Submit Survey" button.

SUPPORT Section

Please evaluate the level of support you receive from your account manager or main contact with nxtConcepts.

Friendliness
Solves problems quickly
Breadth of knowledge/experience
Responds to questions quickly
Listens
Ethical/honest
Willing to go the extra mile
In tune with your needs
Attentive to details
Available when you need them
Response time to marketing issues
Response time to technical issues

If you have contact with other nxtConcepts associates or partners, how do you rate them?

Response time to marketing issues
Response time to technical issues
Invoicing-method, timeliness, detail

Are there any comments you would like to share?

PLANNING Section

Target Customers

1. Do you believe nxtConcepts has a good understanding of who the target customer is and what appeals/attracts them?

2. Do you feel confident that you are reaching your target customer through the correct marketing and sales channels?

Is there anything your would like to change?

3. Does nxtConcepts offer you solutions that truly meet your unique needs?

Is there anything missing?

Product/Service

4. How confident are you that your products/services offer the best combination of features/benefits?
5. Do you believe that your customers fully understand the product/services you offer?

Why or why not?

6. Are you able to track/measure the success of your marketing?
7. Are the reports that nxtConcepts provides useful for monitoring and gauging success or failure?

Is there a tracking/reporting program that you would like to see to better determine efforts vs. goals?

8. How well do your creative materials fit into your overall marketing strategy?
9 . How well do the creative materials nxtConcepts provides fit into the overall marketing strategy?
10. How well do you believe your current marketing theme, slogan, colors, and designs are compelling and getting your customers attention?
11. Does nxtConcepts seem to 'get it' when you explain your goals/strategies with them?

SERVICES Section

Please evaluate your satisfaction with nxtConcepts services using your last major campaign as a reference.

Generating new marketing, sales, promotional ideas
Planning programs
Implementing programs
Staying on schedule/meeting deadlines
Level of service offerings
Keeping up with new trends
Communicating new trends to clients in a timely manner
Keeping up with your specific industry trends
Communicating new industry trends to clients
Quality of creative design-printed materials
Quality of creative design-website
Quality of creative design-HTML emails/banner ads
Negotiating lower project rates for non-nxtConcepts services (printing, etc)

Please rate how useful you may have found the following nxtConcepts tools:

Helpdesk (records technical issues) www.mymarketingguide.com/helpdesk
Client Virtual Office (project/document management) www.mymarketingguide.com/clients
myMarketingGuide.com (marketing resource site-templates, research reports, articles, free software)
Bi-weekly newsletter (Get Noticed from news@mymarketingguide.com)
Live support (available from myMarketingGuide.com or AIM)
Client open marketing forum on myMarketingGuide.com
myBlogGuide.com (blog resource)
myWebsiteGuides.com (quoting website)

12. What do you like best about nxtConcepts services and/or support (range of websites, account manager, 800#, Virtual Office, 24/7 service, documentation, etc)?

13. What do you like the least about nxtConcepts services and/or support?

14. How could nxtConcepts improve their services and/or support?

15. How satisfied are you with the amount of contact between you/your organization and nxtConcepts?

Is there any particular reason why you answered the way you did in the previous question?

16. Your Overall Views about nxtConcepts: nxtConcepts understands the needs of my organization.

17. Please rate the value of nxtConcepts services compared with the price paid.

18. Would you recommend nxtConcepts' services to colleagues or contacts?

19. Do you plan to continue working with nxtConcepts over the next year?

20. Are there any other comments or suggestions you would like to add?

In case there are any questions, we ask that you please provide your name and company name.

Your Name
Company Name
Email address

= Required